Effective July 1st, 2016, small organizations with more than 20 employees, but less than 50, are required to submit accessibility compliance reports with respect to customer service under the Accessibility for Ontarians with Disabilities Act. Prior to this amendment, these organizations were exempt from the requirement to file accessibility reports all together.
Please note that under the amendments, small organizations of 20 employees or less are still exempt from filing any accessibility reports.
Other notable changes to the Integrated Accessibility Standards include:
- Changes related to acceptable providers of documentation confirming the need for a service animal: the documentation confirming this must now come from a member of a regulated health profession;
- Changes related to training requirements: all employees and volunteers will be required to undergo training related to the provision of its goods, facilities or services to persons with disabilities whether they deal with members of the public or not; and
- Changes to the feedback process: all providers must ensure the feedback process is accessible to persons with disabilities by providing, or arranging for the provision of, accessible formats and communication supports, upon request.